Client Operations Analyst

The role:

Ongoing monitoring and control

• Liaise with Sales team to agree prioritisation and process all client onboarding requests in a timely manner, keeping the client apprised of progress
• Process and monitoring of all client requests including exception handling to ensure exceptions are actively managed to resolution on a daily basis.
• Investigate issues raised by clients or other stakeholders, seeking guidance from management/Compliance where required.
• Escalate issues and control breaches to Operations Management, Compliance and IT where appropriate.
• Ensure ongoing adequate product and process knowledge to facilitate effective support for all operational processes.
• Take active interest to changes in the digital asset landscape including new regulations and products.
• Support with documenting and maintaining all relevant policies and procedures.

Projects

• Act as an integral part of the front to back process flow, help identify any control weaknesses and/or inefficiencies and recommend appropriate remediation steps.
• Propose new and enhanced systematic controls, process improvements and enhancements to the client experience and raise business requirements to IT,
• In the event of industry change or client requirement, help identify and engage to ensure that business process and any system changes are thoroughly tested and implemented in a timely manner.

Undertaking any other such duties as may be reasonably required by the role.

Qualifications, Skills & Experience:

• A graduate in a statistical or analytical degree, ideally sciences, engineering, business, economics or similar and able to demonstrate expertise in statistical analysis, risk assessment and process/workflow design.
• Industry experience in financial services in one or more of the following operations would be an advantage:
• banking;
• trust or fund services;
• transaction processing;
• custody support;
• clearing and settlements;
• business analysis or middle office.
• An interest in the field of Fintech/Digital Assets essential.
• Commercially orientated with a good understanding of the economic and social context of the business and financial services in general.
• Ability to communicate concisely and persuasively both in writing and verbally.
• Advanced Microsoft skills, in particular Excel desirable.